The information below is for Trade customers only, who wish to purchase our products wholesale

HOW TO BECOME A CUSTOMER?

If you would like to register your business as a wholesale customer of Continental Clothing, please follow the simple procedure.

Before you proceed, please read our Terms & Conditions of sale.

STEP 1

Please take a few of minutes to fully complete the New Customer Account Application. We will only collect this information once, and use it to provide a paperless service, including order processing, delivery notifications and invoicing.

We will process your application within one working day.

STEP 2

When your application has been processed, you will receive a new customer registration email with your new Customer Account Ref, and our current price list.

STEP 3

After about two hours of receiving the new customer registration emai, you will be able to go online to Set Up the Webshop User Access.

You will be able to set up more than one online user for your account, so please select the username and email address carefully.

We activate new user within max. one hour of setting up. Now you are ready to log on to our Webshop and start ordering.

The whole registration process will not take more than 2 working days at the most.

VISIT OUR LONDON SHOWROOM

The best way to view our entire product range, feel the quality of the fabrics, try garments on for size, discuss the way we can work with you from stock or through our bespoke service, is by visiting our London showroom. Whether you are an existing customer or new to Continental Clothing, book your showroom appointment now.

STOCK CHECK ENQUIRIES

You can check the stock availability of all our products live in the Webshop.

PRODUCT CATALOGUES

You can download our current product catalogues in PDF from the links below:

Continental Collection 2013

EarthPositive Apparel 2013

You might also like to view our online presentations, and even incorporate them into your own websites:

Continental Collection Online

EarthPositive Apparel Online

Printed catalogues (hard copies) can be ordered through the Webshop free of charge.

FREQUENTLY ASKED QUESTIONS  -  FAQ

Please take a look below at the questions most often asked by new customers. You will find a lot of information to help you understand how we operate.

Stock Sales Questions
• How long will it take for me to receive my order?
• What is next day delivery?
• How much is the delivery cost?
• How often does stock get replenished?
• Can I return goods to you? What is your returns policy?
• What are your payment terms?
• What are the minimums for ordering?
• How can I check stock quantities?

Made-To-Order Questions
• What are the minimums for bespoke manufacturing orders?
• What is the cost for bespoke orders?
• How long does it take to receive a bespoke order?
• Can you do printing, labelling and add swing tags with bespoke orders?
• Can you produce bespoke salesmen samples?

Stock Garments Questions

•Where are the garments manufactured?

The Continental range is produced in Turkey (a few sweatshirt items in China).
The EarthPositive range is produced entirely in India.

•Will the garments shrink in the wash?

The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance.
To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour.
For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.

•Are the T-shirts print-ready?

All our garments are reactive dyed and ready for printing in a wide variety of print techniques including discharge printing.

•Do the T-shirts have any labels or tags?

Continental garments have a plain size label in the back neck and a logo on the inside wash/care label.
EarthPositive garments have a back neck label with size, the EarthPositive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the organic standard and low carbon logos.

Stock Sales Questions

•How long will it take for me to receive my order?

All orders are usually picked, packed and despatched the same or next working day.

•What is next day delivery?

Our standard delivery service with the mainland UK is the “next day” service, which means the goods are normally delivered the next working day before 5 pm. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc.
For deliveries outside the mainland UK, the standard transit time varies from 2 to 4 days depending on the destination.
Our standard delivery service is provided by DPD. You will receive an email notification when the goods are despatched, and will be able to track the shipment live on the DPD website.

•How much is the delivery cost?

The standard charge in the UK is £5 for every bag or box of garments. Please refer to the price list to find out how many garments of a particular style fit in one box. You will see the delivery charge calcuation on the checkout page in our Webshop
Large consignments will be charged at lower rates per carton. You will be notified when this applies to your order.
Transport charges for deliveries outside the mainland UK vary depending on the destination. You will be give the applicable charge on the Webshop at the point of checking out and completing your order.

•How often does stock get replenished?

All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Webshop shows details of forthcoming deliveries.

•Can I return goods to you? What is your returns policy?

Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Webshop, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse.
Please refer to our Terms & Conditions.

•What are your payment terms?

All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop.
Established customers with a trading history are welcome to apply for credit facilities.

•What are the minimums for ordering?

There are no minimum order quantities - you can order one garment (a sample).

•How can I check stock quantities?

The Webshop shows live inventory of all our stock products. The information is updated once every hour.

Made-To-Order Questions

•What are the minimums for bespoke manufacturing orders?

The minimum is 150pcs per colour and size when producing garments from our extensive range of stock fabrics in stock colours.
If you require us to dye up our stock fabric to your specific colour, then you will have to order the minimum dye lot quantity, which depending on the fabric and style could mean between 500 and 800 T-shirts.

•What is the cost for bespoke orders?

All bespoke orders are quoted on the spot, individually, depending on the style and quantities.

•How long does it take to receive a bespoke order?

It usually takes around 4-7 days to receive a pre-production sample for approval, although printed or embroidered samples may take a few days longer. Production will proceed once the pre-production samples have been approved. Production time ranges from 7 to 14 days for standard fabrics or 14 - 28 days for non-stock fabrics and garments that incorporate printing, appliqué or embroidery.

•Can you do printing, labeling and add swing tags with bespoke orders?

Yes, we run a high quality screen printing that is also certified to supply organic garments. The minimum print run is 500 pcs per print design.
And yes, we do produce and sew in woven and printed labels, and attach swing tickets, bar codes, etc.

•Can you produce bespoke salesmen samples?

Regrettably, we do not have the facilities to produce salesmen samples, ie. more than 1-3 pieces per style before we go to bulk production.